Knowledge Base
Here you will find information on Product Announcements,
Tutorials, Quick Start Guides and Troubleshooting Steps
How to Control Multiple PTZ Cameras with One IR Remote
October 27, 2022
How to Adjust PTZ Preset Recall Speed and Turn Image Freezing On/Off (VPTZ Series)
July 20, 2021
How to Adjust PTZ Preset Recall Speed and Turn Image Freezing On/Off
July 20, 2021
Why is My Camera's NDI Source Not Showing on My Computer?
August 4, 2021
How To Locate the IP Address of a PTZ Camera?
July 12, 2021
How to set the time on the BG-MFVS-61
April 8, 2021
No Image over USB
April 12, 2021
How to Find a Lost IP Address
August 9, 2024
How to Get Your BZBGEAR Camera Working with a Blackmagic ATEM Switcher
July 25, 2024
Troubleshooting Guide for BG-EXH-8KC6 8K Over Ethernet Extender
July 16, 2024
Troubleshooting Guide for the BG-CYCLOPS
April 18, 2024
Troubleshooting the BG-A1616MD digital audio processor
April 15, 2024
How to Format Your SD Card to FAT32 for Improved Performance with the BG-ADAMO
April 12, 2024
Comprehensive Troubleshooting Guide for BG-UHD-VW2X2 Video Wall Processor
January 25, 2024
Troubleshooting Your HDMI Over Ethernet Extender
January 5, 2024
Troubleshooting the BG-Commander: Reasons You Might Face Issues Controlling Your IP Cameras
November 22, 2023
AVoIP Troubleshooting: Resolving Common Issues
November 17, 2023
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